1. Introduction
HEARD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services, including our AI companion Willow.
By using HEARD, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
Account Information:
- Name and email address (provided via Google sign-in)
- Profile picture (from your Google account)
User-Generated Content:
- Conversations with Willow (our AI companion)
- Journal entries and notes
- Calendar events and reminders
- Mood check-in data
Payment Information:
- Payment transactions are processed securely through Stripe. We do not store your credit card number, CVV, or full billing details on our servers.
- We retain transaction records (amount, date, subscription status) for billing purposes.
Automatically Collected:
- Usage data (features used, session duration)
- Device and browser information
3. How We Use Your Information
- Provide and personalize our services: Your conversations, journal entries, and mood data help Willow understand your needs and provide relevant, empathetic support.
- Improve Willow's responses: Willow uses your conversation history and mood patterns to offer more personalized and contextual support over time.
- Process payments: To manage your subscription and billing.
- Communicate with you: Service updates, support, and account-related notices.
- Ensure safety and security: Protect against fraud and abuse.
4. AI and Data Processing
HEARD uses artificial intelligence (powered by OpenAI's GPT technology) to provide the Willow companion experience. When you interact with Willow:
- Your messages are sent to our AI provider (OpenAI) for processing and response generation.
- Conversation history is stored in our database to provide continuity and personalized support.
- Willow is NOT a licensed therapist, counselor, or medical professional. Responses are AI-generated and should not replace professional mental health care.
- We do not sell your conversations or personal data to third parties.
5. Third-Party Services
We use the following third-party services:
- Google OAuth: For secure authentication (sign-in). Google's privacy policy applies to data collected during sign-in.
- OpenAI: For AI conversation processing. Subject to OpenAI's usage policies and data processing agreements.
- Stripe: For payment processing. Subject to Stripe's privacy policy. We do not have access to your full payment card details.
6. Data Storage and Security
- Your data is stored on secure, encrypted servers.
- We use industry-standard security measures including HTTPS encryption, secure authentication tokens, and httpOnly cookies.
- While we strive to protect your information, no method of electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at the email provided below.
9. Children's Privacy
HEARD is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of HEARD after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
HEARD Support
Email: support@heardapp.com